This module is the basis for dealing with these inevitable situations, by managing them one by one through the creation of incident tickets and through a list of FAQs if they are recurrent. This allows you to analyze each probem and follow all the steps leading to its solution.

To help you stock all the information about a problem encountered by your client, this module gives you the possibility to save all the tickets in a database, and you can at any time consult the ticket history for any client.